hi7bet Privacy Policy

1. Information We Collect

hi7bet collects personal data through multiple channels in order to operate the platform, process transactions, verify player identity, and deliver a safe and compliant gaming environment. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a hi7bet account, we collect the personal information you provide during registration, including your full legal name, date of birth, email address, mobile phone number, and the details of the mobile financial service (bKash, Nagad, Rocket, or Upay) or card (Visa, Mastercard) you register as your primary payment method. This information is required to create and maintain your account and to satisfy our Know Your Customer (KYC) obligations.

1.2 Identity Verification Data

To comply with anti-money laundering requirements and to verify player age (18+), hi7bet may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. Where proof of address is required, utility bills, bank statements, or similar documents may also be requested. These documents are processed solely for verification purposes.

1.3 Financial Transaction Data

hi7bet records details of all deposits, withdrawals, and wagering transactions associated with your account. This includes transaction timestamps, amounts in Bangladeshi Taka (৳), payment method identifiers (such as the last four digits of a card or a masked mobile wallet number), and transaction reference numbers. Full payment credentials — such as complete card numbers or mobile banking PINs — are never stored on hi7bet's own servers.

1.4 Usage and Behavioural Data

When you interact with the hi7bet platform, we automatically collect technical and behavioural data including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, game history, bet types, and stake amounts. This data is collected through server logs and first-party analytics tools and is used to improve platform performance and personalise your experience.

1.5 Communications Data

If you contact hi7bet's customer support team via live chat or email, we retain a record of those communications, including the content of messages, timestamps, and the resolution of any issue raised. This data is used for quality assurance, staff training, and to maintain a complete record of your support interactions.

2. How We Use Your Data

hi7bet processes personal data for the following specific purposes. Each processing activity is grounded in a lawful basis, which is identified alongside each purpose below.

Purpose	Data Used	Lawful Basis
Account creation and maintenance	Registration data, contact details	Contractual necessity
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial transaction data	Contractual necessity
Fraud detection and prevention	Usage data, transaction data, IP address	Legitimate interest
Responsible gaming monitoring	Betting history, session data, account flags	Legal obligation / legitimate interest
Customer support	Communications data, account data	Contractual necessity
Platform analytics and improvement	Usage and behavioural data	Legitimate interest
Promotional communications (opted-in players)	Contact details, game preferences	Consent

hi7bet does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or establishing a separate lawful basis. We do not sell, rent, or trade personal data to third-party marketers under any circumstances.

3. Data Sharing & Disclosure

hi7bet treats your personal data with the highest degree of confidentiality. We do not share your data with any third party except in the following clearly defined circumstances.

3.1 Payment Processors

To process deposits and withdrawals, hi7bet shares the minimum necessary financial data with our approved payment processing partners, which include the operators of bKash, Nagad, Rocket, and Upay integrations, as well as Visa and Mastercard acquiring banks. These partners are contractually bound to process your data solely for the purpose of executing the requested transaction and are prohibited from using it for any other purpose.

3.2 Game Providers

When you play a game hosted by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe — a session token and anonymised player identifier are passed to that provider's servers to load and run the game. hi7bet does not share your full personal identity with game providers. Game providers are required under their operating agreements to maintain the security and confidentiality of all data received from hi7bet.

3.3 Identity Verification Services

Where automated identity verification is employed as part of the KYC process, your identity document images and personal details may be transmitted to a contracted identity verification service provider. This provider processes your data on hi7bet's behalf and under our instructions, and is bound by strict data processing agreements that prohibit any secondary use of the data.

3.4 Legal and Regulatory Disclosure

hi7bet may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when compelled to do so by applicable law, a court order, or a lawful request from a regulatory body. In such cases, hi7bet will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where permitted by law to do so.

3.5 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or reorganisation of the hi7bet business, personal data held by hi7bet may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified in advance of any such transfer and of any material changes to the privacy practices of the succeeding entity.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. hi7bet uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics data about how the platform is used. Cookies do not contain full personal identity information and cannot execute code on your device.

4.2 Types of Cookies Used by hi7bet

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display, and last visited game category to personalise your experience.
• Analytics Cookies: Collect anonymised data about pages visited, session duration, and navigation paths. This data is used solely by hi7bet's internal analytics team to improve platform performance. hi7bet does not use third-party advertising networks or cross-site tracking pixels.
• Security Cookies: Help detect and prevent fraudulent login attempts, bot traffic, and suspicious account activity by establishing a consistent device fingerprint across sessions.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or clear cookies on exit. Please note that disabling strictly necessary cookies will prevent you from logging in to your hi7bet account. Disabling functional cookies may reduce the quality of your experience. Blocking analytics cookies does not affect your ability to use the platform.

5. Data Retention

hi7bet retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The specific retention periods applicable to each data category are as follows:

• Account and registration data: Retained for the duration of your active account, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, in compliance with financial crime prevention requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the most recent communication in a given support thread.
• Usage and analytics data: Retained in aggregated or anonymised form indefinitely. Identifiable usage logs are deleted after 24 months.
• Marketing consent records: Retained for the duration of your consent plus two years following withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. hi7bet conducts periodic data audits to ensure that retention schedules are applied consistently across all data systems.

6. Data Security

hi7bet implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include the following:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and hi7bet's servers is encrypted using industry-standard TLS protocols. The padlock indicator in your browser confirms that your connection to hi7bet is encrypted at all times.
• Data Encryption at Rest: Sensitive personal data stored on hi7bet's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. hi7bet employees are granted the minimum level of data access required to perform their role. All access events are logged and regularly reviewed.
• Two-Factor Authentication (2FA): hi7bet's internal systems require 2FA for all staff who access personal data. Players are also encouraged to enable 2FA on their own accounts for additional security.
• Penetration Testing: hi7bet's platform undergoes regular security assessments, including penetration testing by independent security professionals, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident affecting personal data, hi7bet maintains a documented incident response plan. Affected players will be notified without undue delay where the incident poses a risk to their rights or freedoms.

7. Your Privacy Rights

As a hi7bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact hi7bet support at [email protected]. hi7bet will respond to all valid requests within 30 days of receipt.

Please note that certain rights may be limited where hi7bet is required by law to retain or process your data — for example, to comply with anti-money laundering record-keeping requirements. In such cases, hi7bet will explain the limitation clearly in its response to your request.

8. Updates to This Policy

hi7bet reviews this Privacy Policy periodically and will update it to reflect changes in our data processing practices, applicable law, or the structure of the platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Where a change is material — meaning it significantly affects how your data is used or your rights in relation to it — hi7bet will notify registered players by email or via a prominent notice on the platform prior to the change taking effect. For minor clarifications that do not affect the substance of the Policy, the updated version will be published on this page without individual notification.

Your continued use of the hi7bet platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you may close your account by contacting support at [email protected] before the change takes effect.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the hi7bet data team at [email protected]. Our support team operates 24/7 in Bangladesh Standard Time (UTC+6) and will acknowledge your request within one business day.