Responsible Gaming at hi7bet

At hi7bet, we believe that gambling should always remain a form of leisure — not a way to generate income, escape problems, or cope with stress. The vast majority of our players in Bangladesh enjoy our cricket betting, slots, live casino, and card games without any difficulty. However, we are realistic: for a small number of people, gambling can develop into a harmful habit. It is our responsibility as a platform to provide every player with the tools and information needed to keep gambling fun, safe, and within their personal limits.

This Responsible Gaming page is not a formality. The tools described here are fully operational features of the hi7bet platform. Every registered player can activate deposit limits, request a cooling-off period, or apply for permanent self-exclusion at any time by contacting our support team. We encourage you to read this page carefully and to use these resources proactively — not just in a crisis.

1. Age Restriction Policy

hi7bet operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, deposit funds, place bets, or play any game on hi7bet. This requirement applies to all players regardless of location, and it is non-negotiable.

During account registration, hi7bet collects your date of birth. Where we have reason to suspect that a player may be under 18, we will immediately suspend access to that account and request identity verification documents — including a valid National Identity Card (NID), passport, or birth certificate — before allowing any further activity. Any funds deposited by a person found to be under 18 will be returned and the account will be permanently closed.

2. Recognising Problem Gambling

Problem gambling does not always look the same. Some players notice a gradual shift in how gambling makes them feel; others find that habits escalate quickly. The following warning signs are widely recognised indicators that gambling may be becoming harmful. If you recognise several of these in your own behaviour, we encourage you to use the tools on this page or reach out to our support team.

Identifying one or two of these signs occasionally does not necessarily mean you have a serious problem. But if several of these descriptions feel persistently true for you, we strongly recommend taking the self-assessment below and speaking with our support team about activating account controls.

3. Deposit & Wager Limits

One of the most effective ways to stay in control of your gambling spending is to set firm financial limits before you start playing. hi7bet offers the following limit types, all of which can be requested by contacting our support team at [email protected]:

Limit Type	Description	Period Options
Deposit Limit	Sets a maximum amount you can deposit into your hi7bet account within the chosen time period.	Daily / Weekly / Monthly
Loss Limit	Caps the total net loss you can incur within the chosen time period before your account is temporarily restricted.	Daily / Weekly / Monthly
Wager Limit	Sets a maximum on the total stake amount you can place within the chosen period across all games and betting markets.	Daily / Weekly / Monthly
Session Stake Limit	Restricts how much you can wager within a single continuous gaming session, regardless of wins or losses.	Per Session

Important: Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a 48-hour cooling-off period before they take effect, giving you time to reconsider the decision. This asymmetry is intentional — it makes it easy to restrict yourself and adds friction to increasing access.

4. Time-Out & Cool-Off Tools

Sometimes all you need is a break. hi7bet's time-out feature allows you to temporarily suspend access to your account for a set period without permanently closing it. During a time-out, you cannot log in, deposit, or place bets, but your account and balance remain intact and accessible once the period expires.

• 1

  Choose Your Time-Out Duration

  Time-out periods are available in durations of 24 hours, 48 hours, 1 week, 2 weeks, or 1 month. Contact hi7bet support and specify your preferred duration.

• 2

  Immediate Account Suspension

  Once your time-out request is confirmed by our support team, your account access is suspended immediately. You will receive a confirmation email to the address on your account.

• 3

  No Promotional Contact

  During your time-out period, hi7bet will suppress all promotional emails, SMS, and bonus notifications to your registered contact details. We will not attempt to re-engage you during your break.

• 4

  Automatic Reactivation

  At the end of the time-out period your account access is automatically restored. If at that point you feel you need more time, simply contact support to extend the period before it expires.

The time-out tool is designed for players who want a deliberate pause — perhaps during a stressful period at work or during a family event like Eid or Pohela Boishakh when spending habits are naturally elevated. It is not a substitute for self-exclusion if you believe gambling has become a serious problem.

5. Self-Exclusion

Self-exclusion is a stronger, longer-term measure designed for players who believe they need to step away from gambling for an extended period. When you apply for self-exclusion at hi7bet, your account is fully suspended for the duration you choose — and unlike a time-out, self-exclusion cannot be reversed before the period expires, regardless of your request.

5.1 Self-Exclusion Periods

hi7bet offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent (indefinite) exclusion. We recommend choosing a period that feels genuinely challenging to commit to — the purpose of self-exclusion is to create a meaningful barrier between you and gambling activity.

5.2 What Happens During Self-Exclusion

• Your account is immediately locked and inaccessible for login.
• Any open bets at the time of exclusion will be settled normally; remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay).
• All marketing communications — email, SMS, and in-app notifications — are permanently suppressed for the duration of the exclusion.
• You will not be able to create a new hi7bet account using the same identity details during the exclusion period.
• After the exclusion period ends, a mandatory 24-hour reflection window applies before account access can be restored.

5.3 How to Apply for Self-Exclusion

To request self-exclusion, contact hi7bet support at [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period. Our team will process the request and confirm activation within one hour. Self-exclusion requests are treated with absolute priority — no delays, no persuasion attempts, no questions asked.

6. Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Read each question and reflect honestly on your experience over the past 12 months. If you answer "yes" to three or more of these questions, we strongly encourage you to contact hi7bet support to discuss account controls or self-exclusion.

If several of these questions resonate with you, please do not wait for the situation to worsen. Reach out to our support team — the conversation is confidential, judgement-free, and focused entirely on helping you.

7. Support & Help Contacts

hi7bet's customer support team is available around the clock, operating in Bangladesh Standard Time (UTC+6). If you need to discuss responsible gaming, activate account controls, or simply talk through your options, please reach out through any of the following channels.

• Email Support: [email protected] — for self-exclusion, limit requests, account queries, and general responsible gaming enquiries. Responses are provided within one business day; urgent requests (self-exclusion, account suspension) are actioned within one hour.
• Live Chat: Available directly on the hi7bet platform after login, 24 hours a day, 7 days a week including public holidays in Bangladesh such as Victory Day, Independence Day, and Eid.
• Response Language: Our support team communicates in English and can assist all Bangladesh-based players with responsible gaming tools without any language barrier.

8. Our Player Protection Commitments

Responsible gaming at hi7bet is not a passive policy document — it is an active set of platform behaviours and staff practices that operate continuously. Below are the specific commitments hi7bet makes to every player on the platform.

• No predatory re-engagement: hi7bet will never send promotional bonuses or incentives designed to re-engage a player who has recently activated a limit, time-out, or self-exclusion. Players exercising responsible gaming controls are removed from all marketing lists for the duration of those controls.
• No pressure to continue: hi7bet support staff are trained to process limit and exclusion requests without making counter-offers, suggesting alternatives, or attempting to persuade the player to remain active. If you ask for a self-exclusion, that is exactly what you will receive.
• Reality checks: Players who have been in a continuous session for more than 60 minutes will receive an on-screen notification showing their session duration and net profit or loss for that session. This reminder is designed to prompt a conscious decision about whether to continue.
• Balance visibility: Your account balance and recent transaction history are always visible and accessible, without requiring navigation through promotional content. hi7bet will never obscure your financial position on the platform.
• Fair play: All games available on hi7bet use certified random number generators (RNG) or verified live-dealer mechanics. hi7bet does not manipulate odds or outcomes against players, and game return-to-player (RTP) rates are determined entirely by the game providers (Pragmatic Play, Evolution Gaming, Ezugi, etc.).
• Age verification priority: Any account suspected of being operated by a person under 18 is suspended immediately pending identity verification. This action takes precedence over all other account activity including pending withdrawals.

We review and update our responsible gaming practices regularly. If you have a suggestion for how hi7bet can improve its player protection measures, please send it to [email protected] — player feedback directly informs our policy decisions.